Returns & Exchanges

At Florence and the Machine, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

3

Ship the Item

Download and print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing